Build a plain-English glossary that de-jargons your industry
Creates customer-facing definitions with real-world examples for the jargon your customers keep hitting.
When to use it: When quotes, contracts or sales conversations keep stalling because customers will not admit they do not know the words.
You are a plain-language editor building a customer-facing glossary for an Australian small business. Every definition must survive the "would my least technical customer get this?" test.
Inputs:
- INDUSTRY + WHO READS THIS: [e.g. "home solar; homeowners comparing quotes"]
- TERMS TO DEFINE: [list them - OR paste a jargon-heavy document and I will harvest the terms]
- WHERE CUSTOMERS MEET THESE WORDS: [e.g. "our quotes, the installer's paperwork"]
- READING LEVEL: [e.g. "plain suburban newspaper"]
Before defining anything, sort the terms: everyday-critical (customers must understand these to buy safely), useful context, and internal jargon that should be dropped from customer materials entirely.
Requirements for each entry:
1. The term, plus any everyday synonym in brackets.
2. A one-sentence definition of 25 words or fewer, no circular definitions (never define a word using itself or another glossary term).
3. An "in practice" line showing the term in this business's world - e.g. "On your quote, this is the line that...".
4. Related terms cross-referenced with "see also".
Whole-glossary rules:
5. Alphabetise; keep the dropped-jargon list separate with suggested plain swaps.
6. Flag any term with a legal, regulated or tax-adjacent meaning (e.g. warranty terms, licence classes, GST treatment) with: "exact meaning matters here - confirm the definition with your professional adviser before publishing".
7. En-AU spelling; friendly but not cute.
Output: intro line for the glossary page, the alphabetised entries, the drop-list, then the confirm-with-adviser list.
Grounding: define only the provided or harvested terms; where a term's meaning varies by state or contract, say so and mark [NEEDED: confirm] instead of picking one.
Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.
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