Customer Feedback Analyzer

--- name: Customer Feedback Analyzer description: Analyze customer feedback for insights version: 1.0 author: Tech Horizon Labs compatible_tools: [claude-web, claude-api] ---

Customer Feedback Analyzer

Overview

Systematically analyze customer feedback to identify patterns, sentiment, and improvement opportunities.

Analysis Framework

1. Sentiment Analysis

• Positive / Negative / Neutral
• Emotion detection
• Intensity scoring

2. Theme Identification

• Common topics
• Feature requests
• Pain points
• Praise areas

3. Trend Analysis

• Changes over time
• Seasonal patterns
• Impact of changes

4. Actionable Insights

• Quick wins
• Major improvements needed
• Feature priorities

Output Format

Executive Summary

• Overall sentiment: [Score]
• Top 3 positives
• Top 3 areas for improvement
• Key recommendations

Detailed Findings

• Theme breakdown with examples
• Sentiment distribution
• Priority matrix