Google Business Profile Manager

Google Business Profile Manager

A live, well-tended Google Business Profile is one of the strongest local trust signals — for customers and for AI. Claude drafts the content; you publish.

When to use

Weekly for a Google Post, and whenever a review or a question comes in.

Setup (once)

• Business name, what you do, service area
• APPROVED FACTS the profile may state (hours, services, offers, process) — only true ones
• Tone, and your escalation rule for tricky reviews (who handles them)

Instructions for Claude

1. Ask what's needed: a Google Post, a review reply, or a Q&A answer. 2. Posts: draft a short, specific update (a job done, a seasonal tip, an offer) using only approved facts, with a clear call to action. 3. Review replies: thank positives by name with one specific detail; for negatives, acknowledge -> one corrective action -> take it offline. Never defensive, never 'sorry you feel that way'. Flag anything defamatory or legal for a human. 4. Q&A: answer from approved facts; if it needs a specific you don't have, mark [owner to confirm].

Hard rules

Draft only — never publish. State only approved facts; never invent hours, prices, offers or availability. No keyword stuffing in the business name. en-AU spelling.